Hongkong Post
The brand Hong Kong
GovHKTraditional ChineseSimplified Chinese

SearchSearchspa1Site Mapspa2Contact Us

Contact Us

Hongkong Post Customer Feedback Form

Dear Customer,

Hongkong Post always strives to provide you with the quality service. As part of our effort to achieve continuous improvement, we welcome your comments and suggestions. Please share with us your views by completing this customer feedback form below and click "Submit".

Since it takes some time to process the feedback form, should you require urgent assistance, please contact our General Enquiry Hotline at 2921 2222.

As a token of appreciation, we will send you a small souvenir upon receipt of your feedback form. Thank you for your support and encouragement.

Customer Service Section
Hongkong Post

* Mandatory field which must be filled in

*Customer type:

  Residential
Business


Please rate your "Satisfaction" level by a 1-5 point scale if you have experienced the following services provided by Hongkong Post in the past year.

Rating. "Not Applicable" or Point1 (Extremely Dissatisfied) ot Ponit 5(Extremely Statified)



Counter Service

*The post office you visited most frequently:
*How often do you visit post office? once a day
several times a week
once a week
once a month
less than once a month


 
  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
General postal services (e.g. buying stamps,
sending letters, collecting mail items etc.)

PayThruPost bill payment service

Trade declaration service

Remittance service

Purchase Postshop souvenirs service

Performance of counter staff:

Professional knowledge
Friendly and courteous
Proactive service attitude
Efficiency
Overall performance of counter service

Delivery Service

The building and district where you receive mail items
(if different from the correspondence address)
(Building) (District)

Mail Delivery


  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
Conscientious in handling your mail
Delivering your mail accurately

Performance of delivery postman:

Professional knowledge
Friendly and courteous
Proactive service attitude
Overall performance of delivery service

Speedpost / Local CourierPost

  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
Conscientious in handling your mail
Delivering your mail accurately

Performance of delivery postman:

Professional knowledge
Friendly and courteous
Proactive service attitude
Overall performance of Speedpost / Local CourierPost

Stamps and Philately Service

  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
Local Standing Order Service
Stamp OnNet Service
Overseas Philatelic Products
(e.g. choice of countries, range of products etc.)

Overall performance of stamps and philately service

Customer Service Hotlines

  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable

The customer service hotline you used most frequently:

General Service Information Hotline (2921 2222)
Mail Tracing Hotline (2921 2211)
Hongkong Post Philatelic Bureau Hotline (2785 5711)
Speedpost / Local CourierPost Accounts Opening Hotline (2921 2277)
Speedpost / Local CourierPost Pick-up and Multipack Orders Acceptance (2921 2266)
Speedpost / Local CourierPost Accounts Enquiry Hotline (2921 2248)

Responsive in picking up phone calls
(performance pledge: answer calls within 3 rings)

Handles enquiries effectively
Efficient in answering enquiries

Performance of telephone agent:

Professional knowledge
Friendly and courteous
Proactive service attitude
Overall performance of customer service hotlines

Internet Service (www.hongkongpost.com)

  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
User-friendliness
Adequacy of Information
Overall performance of Internet service

Overall Service

  1= Extremely Dissatisfied 5=Extremely Satisfied
  1 2 3 4 5 Not Applicable
*Satisfaction with Hongkong Post's overall service



Your Appreciation or Suggestion

The feedback given below are only for reference and service enhancements by Hongkong Post.
Please select: I wish / do not wish   Hongkong Post for further contact and follow-up.

Appreciation:
Suggestion:

You are welcome to provide your personal information for further contact.
As a token of appreciation, a souvenir will be sent to you upon receipt of the feedback form.

Please note that each household should submit one feedback form only. Thank you for your cooperation.


Name: Mr. Mrs. Ms.
Day Time Contact Phone Number:
Correspondence Address: Room Floor Block
Building / Estate
Street Number / Street
District
*

Email Address:

Important Note: The personal data you provide in this Form will be used by Hongkong Post for the Customer Satisfaction Survey. This information may be used for the promotion of postal and stamp-related products or services which are offered by Hongkong Post or other organisations which have a business relationship with Hongkong Post. If you do not wish it to be used for this purpose, please "" the box.

You have the right of access and correction with respect to personal data as provided in sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance. Your right of access includes the right to obtain a copy of your personal data as provided in this Form. For access and correction, please complete the Data Access Request Form (Pos 736) which is available at any post office.