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Hongkong Post Customer Feedback Form

Dear Customer,

Hongkong Post always strives to provide you with the quality service. As part of our effort to achieve continuous improvement, we welcome your comments and suggestions. Please share with us your views by completing this customer feedback form below and click "Submit".

Since it takes some time to process the feedback form, should you require urgent assistance, please contact our General Enquiry Hotline at 2921 2222.

As a token of appreciation, we will send you a small souvenir upon receipt of your feedback form. Thank you for your support and encouragement.

Customer Service Section
Hongkong Post

* Mandatory field which must be filled in

*Customer type:

Residential Residential
Business Business

Please rate your "Satisfaction" level by a 1-5 point scale if you have experienced the following services provided by Hongkong Post in the past year.

Rating. "Not Applicable" or Point1 (Extremely Dissatisfied) ot Ponit 5(Extremely Statified)

Counter Service

*The post office you visited most frequently: The Post Office you visited most frequently?
*How often do you visit post office? once a day
several times a week
once a week
once a month
less than once a month

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
General postal services (e.g. buying stamps,
sending letters, collecting mail items etc.) 1 2 3 4 5 Not Applicable
PayThruPost bill payment service 1 2 3 4 5 Not Applicable

Trade declaration service 1 2 3 4 5 Not Applicable

Remittance service 1 2 3 4 5 Not Applicable

Purchase Postshop souvenirs service 1 2 3 4 5 Not Applicable

Performance of counter staff:

Professional knowledge 1 2 3 4 5 Not Applicable
Friendly and courteous 1 2 3 4 5 Not Applicable
Proactive service attitude 1 2 3 4 5 Not Applicable
Efficiency 1 2 3 4 5 Not Applicable
Overall performance of counter service 1 2 3 4 5 Not Applicable

Delivery Service

The building and district where you receive mail items
(if different from the correspondence address) The building where you receive mail items (Building) The district where you receive mail items (District)

Mail Delivery

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
Conscientious in handling your mail 1 2 3 4 5 Not Applicable
Delivering your mail accurately 1 2 3 4 5 Not Applicable

Performance of delivery postman:

Professional knowledge 1 2 3 4 5 Not Applicable
Friendly and courteous 1 2 3 4 5 Not Applicable
Proactive service attitude 1 2 3 4 5 Not Applicable
Overall performance of delivery service 1 2 3 4 5 Not Applicable

Speedpost / Local CourierPost

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
Conscientious in handling your mail 1 2 3 4 5 Not Applicable
Delivering your mail accurately 1 2 3 4 5 Not Applicable

Performance of delivery postman:

Professional knowledge 1 2 3 4 5 Not Applicable
Friendly and courteous 1 2 3 4 5 Not Applicable
Proactive service attitude 1 2 3 4 5 Not Applicable
Overall performance of Speedpost / Local CourierPost 1 2 3 4 5 Not Applicable

Stamps and Philately Service

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
Local Standing Order Service 1 2 3 4 5 Not Applicable
Stamp OnNet Service 1 2 3 4 5 Not Applicable
Overseas Philatelic Products
(e.g. choice of countries, range of products etc.) 1 2 3 4 5 Not Applicable
Overall performance of stamps and philately service 1 2 3 4 5 Not Applicable

Customer Service Hotlines

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable

The customer service hotline you used most frequently:

General Service Information Hotline (2921 2222) 1 2 3 4 5 Not Applicable
Mail Tracing Hotline (2921 2211) 1 2 3 4 5 Not Applicable
Hongkong Post Philatelic Bureau Hotline (2785 5711) 1 2 3 4 5 Not Applicable
Speedpost / Local CourierPost Accounts Opening Hotline (2921 2277) 1 2 3 4 5 Not Applicable
Speedpost / Local CourierPost Pick-up and Multipack Orders Acceptance (2921 2266) 1 2 3 4 5 Not Applicable
Speedpost / Local CourierPost Accounts Enquiry Hotline (2921 2248) 1 2 3 4 5 Not Applicable

Responsive in picking up phone calls
(performance pledge: answer calls within 3 rings) 1 2 3 4 5 Not Applicable
Handles enquiries effectively 1 2 3 4 5 Not Applicable
Efficient in answering enquiries 1 2 3 4 5 Not Applicable

Performance of telephone agent:

Professional knowledge 1 2 3 4 5 Not Applicable
Friendly and courteous 1 2 3 4 5 Not Applicable
Proactive service attitude 1 2 3 4 5 Not Applicable
Overall performance of customer service hotlines 1 2 3 4 5 Not Applicable

Internet Service (www.hongkongpost.com)

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
User-friendliness 1 2 3 4 5 Not Applicable
Adequacy of Information 1 2 3 4 5 Not Applicable
Overall performance of Internet service 1 2 3 4 5 Not Applicable

Overall Service

1= Extremely Dissatisfied 5=Extremely Satisfied
1 2 3 4 5 Not Applicable
*Satisfaction with Hongkong Post's overall service 1 2 3 4 5 Not Applicable

Your Appreciation or Suggestion

The feedback given below are only for reference and service enhancements by Hongkong Post.
Please select: I Follow-up wish / Follow-up do not wish Hongkong Post for further contact and follow-up.

Appreciation: Appreciation
Suggestion: Suggestion

You are welcome to provide your personal information for further contact.
As a token of appreciation, a souvenir will be sent to you upon receipt of the feedback form.

Please note that each household should submit one feedback form only. Thank you for your cooperation.

Name: Mr. Mr. Mrs. Ms. Ms. Name
Day Time Contact Phone Number: Phone Number
Correspondence Address: Room Room Floor Floor Block Block
Building / Estate Building / Estate
Street Number / Street Street Number / Street
District District
Area *
Email Address: Email Address

Important Note: The personal data you provide in this Form will be used by Hongkong Post for the Customer Satisfaction Survey. This information may be used for the promotion of postal and stamp-related products or services which are offered by Hongkong Post or other organisations which have a business relationship with Hongkong Post. If you do not wish it to be used for this purpose, please "" the box. Disagree

You have the right of access and correction with respect to personal data as provided in sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance. Your right of access includes the right to obtain a copy of your personal data as provided in this Form. For access and correction, please complete the Data Access Request Form (Pos 736) which is available at any post office.

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